Privacy Policy

This Privacy Policy explains how Haett Health Private Limited ("Haett", "we", "us") collects, uses, and shares information when you use the Haett mobile app and website (together, the "Service").

Information We Collect

• Account information: name, email address, and phone number, collected when you sign up or sign in with email/password or with Google Sign-In.
• Delivery information: delivery address, city, state, and pincode, which you provide to have meals delivered to you. Address search is powered by Google Maps.
• Health and meal preferences: information you provide to personalize your meal plan, such as your goal, dietary preference, age, gender, weight, height, activity level, food allergies, and meal preference.
• Activity data from Apple Health: on iOS, if you choose to connect Apple Health, we request read access to your active energy burned, workouts, and step count to personalize your meal recommendations. This is only accessed if you grant permission, and can be managed or revoked from your device settings at any time. This feature is currently available on iOS only.
• Order history: details of the meals and plans you order.
• Payment information: payments are processed by Razorpay. We do not store your card, UPI, or bank account details on our servers — they are handled directly by Razorpay under its own privacy policy.
• Diagnostic and usage data: we use Firebase Analytics and Firebase Crashlytics to understand app usage and diagnose crashes.

How We Use Information

• To create and manage your account, and to authenticate you via email/password or Google Sign-In.
• To process and deliver your orders to the address you provide.
• To personalize meal recommendations and portions based on your stated preferences and, if connected on iOS, your Apple Health activity data.
• To process payments through Razorpay.
• To maintain and improve the reliability of the Service, including diagnosing crashes and understanding feature usage.
• To communicate with you about your account and orders.

Third-Party Services

We share information with the following third-party services as needed to operate the Service:

• Google Sign-In — for account authentication.
• Google Maps — for address search and delivery location.
• Razorpay — for payment processing.
• Apple Health — for activity data, only if you connect it (iOS only).
• Firebase (Analytics and Crashlytics) — for app diagnostics and usage analytics.

Data Retention and Account Deletion

You can permanently delete your account from within the app (Profile → Delete Account). This action is irreversible and immediately prevents you from logging in again. When you delete your account:

• Your profile information — name, email, phone number, saved address, Google account link, security question, and profile photo — is permanently removed, and your password is replaced with a value that can never be used to log in.
• Your sessions and refresh tokens are permanently deleted.
• Your meal preferences, saved meal plans, and in-app notifications are permanently deleted.
• Your order records (items, amounts, dates, and status) and subscription/plan records (plan type, price paid, and dates) are retained for financial, accounting, and legal purposes. All personal contact details and delivery addresses attached to those orders are permanently removed. You will no longer be able to access this history once your account is deleted.
• We do not store your payment card or bank details ourselves; any Razorpay payment references attached to retained orders are kept for the same accounting purposes.

Your Rights

Depending on your location, you may have rights to access, correct, or delete your personal information. You can exercise most of these rights directly from your Profile in the app, or by contacting us at dev@haett.app.

Contact Us

If you have questions about this Privacy Policy, contact us at dev@haett.app.